Do NOT use24 hours!!!!! - Moving Review

  Do NOT choose 24 hours!!!!!   They provide the worst moving service! They got your money and they would not do the work they promised. If you choose a moving company for your big moving day, of course you will expect a fast, good-quality, friendly, less-expensive service. You will get nothing like those from 24 hours. They will give you a low price quote and promise they will give you good service. However, once you paid the deposit and you have to choose their service, they will start to charge you more and more and more… 24 hours provided the worst service. 1.       Deliver Speed. The company should change their name to 24 Days instead of 24 hours, since it is very misleading. You will not get prompt service from them. IT TAKES ME TOTALLY 12 DAYS TO GET MY STUFF. I knew they would not deliver your stuffs to your new place fast. Therefore, I asked 24 Hours to pick up my stuffs one week earlier before delivering day. However, on my delivering day, they told me my stuffs are still not scheduled for delivery. They are waiting for more customers to fill the truck and after that they can deliver my stuffs. I finally got my stuffs five days after I moved in my new apartment. ABF provided 3 days deliver guarantee. Think about the time you wasted and the money you have to spend on hotels while all your stuffs are stored in 24 Hours warehouse. Just for this reason, I should regret to choose 24 hours. 2.       Costs. I thought I could save money by choosing 24 Hours instead of ABF. I was totally wrong by the end. 24 Hours gave you a low price quote but they tried their best to suck your money during pickup and delivery. They have many unreasonable rules in their contract. Make sure you read it carefully. They charge me $550 more finally. They charged me $75 more because the stairs are more than 7 steps when pickup. They charged me around $200 more because they estimate my stuffs will take more spaces (I have the same stuff as in the price quote and the pickup guy told me my sofa and dining tables are larger than normal ones…). They charged me $300 dollars because the driver cannot drive the truck in front of my new house (I live in a new house with a two way road in front).   3.       Service. Their service is a joke. The worst service ever. They refuse to do the reassembling services and I got several boxes broken. My dining chairs were hit with scars. 24 Hours sent only two guys for delivery. The delivery guy had a very bad attitude. He is not helpful, not willing to do the basic work they promised. He just wanted to get the money, unload my stuffs and leave. The delivery guy could not drive in front of my house and asked me to pay $300 extra for delivering. I told him I need to call your company to talk about this. He told me “After you make the call, you will pay $375” and then he turned around and left. I agreed to pay $300 extra because I have wasted too much time waiting for my stuffs and I could not wait longer. The delivery guy asked me to pay all the balance first before he could unload my stuffs. I did that and confirmed with him that he would unload everything for me and reassemble my furniture. He told me it was part of their service. However, after they unloaded my stuffs, they refused to reassemble my furniture. I asked them why they did not keep their promise. they did not care at all. The delivery guy asked me to sign the paper work so that he can leave. I tried to call the company ask for an explanation. He told me it would not change anything and I was wasting my time. He even threatened me before I called the company that I refused to sign the paper and he was leaving…   I will never choose 24 hours again and I will tell people I know about my experience.  

Share this review on