Rating: , Posted by Reiko on May 30, 2012
I ordered for moving from Texas to California. My mover was supposed to pick up my stuff on Monday, but they called me that they cannot because they were busy (Don't over book). However, I said ok. They were supposed to pick them up on Tuesday from my storage, which they did not without notifying me. On the day, I even emailed to the moving consultant (who took my order) to ask the drop off date. The response was " Yes our Driver will be picking up today. Our dispatcher will have a drop off date tomorrow afternoon." So, I waited for the call from dispatcher. I did not get any call by the end of Wednesday. I called and I found out that they have not picked up my stuff yet. Their customer service was terrible. It has been already three days behind, but they do not think nothing is wrong! The moving consultant was very nice, but their service is not organized at all. Oh, I got a call on Tuesday morning 7am in CA time (I am already in CA) from their customer service "how did you move go yesterday?" The lady had no idea about the delay. I am still waiting for calls from them to be notified when they are picking up my stuff and when I am getting them here in CA.
Quote or Order ID:
Movers Cost: 1079.00 USD
Origin pickup Country: USA
Origin pickup State: Texas
See all Texas movers
Picked up: Never
Destination drop off Country: USA
Destination drop off State: California
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Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
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