Does not deliver when promised! - Moving Review

I'm hesitant to post this review because as of yet, the move is not complete. My first mistake was going through a broker (Moving & Storage Inc.) Promises, promises! I was told that my daughter's belongings would be picked up on a certain date & delivered on a certain date. I was also told that given the address the items were being moved to, a shuttle would not be needed. So, all was well (at first.) Then the actual mover, Preferred Relocation called me & again, the person I spoke to said it wouldn't be a problem to have her things there by a certain date. Nothing was mentioned about a shuttle either. So, again, all was well. The problems began when the truck showed up (they first called & said they would be there a day early....then didn't show up until the next day & didn't call--we had to call them to find out they weren't coming the day they told us.) They did an okay job loading up, but when it came time to sign the paperwork, several problems arose. The first problem was the driver said I would have to spend an extra fee of $350 because he could not manuever his truck to the address we gave. This was the same address we gave to the broker in the beginning & the same address we gave to the person that called from Preferred Relocation!!! Now all of a sudden, when everything was already loaded on the truck, they bring up the extra fee! Next, the drivers tell us that there is NO WAY they can have the things delivered by the date we had given them at first. And, it would probably be a week later! Even though a date was promised verbally by both companies! They told me that on the agreement, they had to allow extra time because the truck might break down, etc...I understood this, but here was the driver telling me from the get-go, there was no way. I felt trapped by these people & didn't know what to do, so I allowed them to leave with the belongings. It was too late to call & make any other type of arrangements--they had me over a barrel! When I called to talk to customer service, I got the run-around from both companies--both citing the paperwork with the allowed extra time. I told them there should be some type of compensation or reduction to my bill since they were not fulfilling the bargain they verbally made...but no one seemed to care. DO NOT USE THESE COMPANIES ON YOUR NEXT MOVE!!! PREFERRED RELOCATION OR MOVING & STORAGE, INC! Who knows if we'll ever get our things!!!  

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