Rating: , Posted by Leah on Aug 30, 2012
I booked my move through American Van Lines Relocation. Did not realize that the move would be contracted out to another company. I was told from the beginning that my shipment was based on weight and was given an estimate for weight only. I was told if the weight was more, I would pay extra, if less, I would pay less. I agreed to these terms. When my items were picked up, I again asked about the weight and was told that the move was based on weight only. I was notified several days after pickup that the weight was 1000 lbs below what had been estimated. I assumed that my payment would be less. American informed me that B & B refused to lower my estimate because I had more cubic feet of moved items than was anticipated. Also said I signed a paper that said my shipment would be based on cubic feet. I never signed such documents and when I asked them to show me the document, they could not produce it. I spoke American and B & B and spent many hours speaking with individuals from both companies. My shipment was below the estimate and I should have been charged less! I finally gave up and had my things delivered 11 days after pickup. When the crew arrived the head guy complained about not wanting to take my job since I had too many difficult things to move. They also had loaded my patio furniture and not wrapped it at all. The furniture was flawless before the move but ended up with scratches all over the metal parts. The movers left all the tape, wrapping, etc from the move in my house. I asked him to take these thing but he refused. I also had to ask them to set my big screen TV on my TV stand. They were not happy about doing this! I would never use this company again. Service was not there. I was lied to numerous times. Find another mover!
Quote or Order ID:
Movers Cost: 3048.00 USD
Origin pickup Country: USA
Origin pickup State: California
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Texas
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Delivery: On time
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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