Rating: , Posted by Valerie on Aug 15, 2012
I contracted First Call Movers on August 8, 2012 to do a local move from Woodbridge, VA to MD. The transaction went relatively well when we went through the estimate. I gave them an inventory of the usual fare
Quote or Order ID: $765
Movers Cost: 1265.00 USD
Origin pickup Country: USA
Origin pickup State: Virginia
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Maryland
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Primary contact person (Salesman): Ben
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
Official company response to Valerie's review:
We have contacted Ms. Valerie on many occasions to discuss the issues mentioned in her review and to offer a refund in an effort to resolve any problems she has with our company, however she has not returned our calls. We sincerely apologize for any misunderstandings that resulted from our having estimated the cost of her move and we want her to understand that they were not the result of any bad intent. Many thanks to Ms. Valerie for having brought these issues to our attention because it provides opportunity for improvement which we have used to provide our employees with additional training so that any similar errors are avoided in the future. Our computer systems have also been upgraded to ensure greater accuracy and thoroughness when preparing estimates.
We strive to exceed the customer's expectations and continually aim to give our clients the highest level of service possible. We stand behind our work and take pride in operating in the most ethical manner. We regret our standard for excellence was not met with respect to Ms. Valerie’s move.
To see the many positive reviews we have received, please visit our website.
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