Dumbo is Terrible!! - Moving Review

I hired Dumbo for a long distance move. Dumbo picked up my stuff and seemed to wrap everything up nicely. Then Dumbo insisted that I pay a 2% surcharge for using a Visa card or 4% for American Express. I complained but Dumbo refused to move my stuff if I didn't pay the surcharge and I was not in a position to argue. I later found out that this is against both Visa's and American Express' policies.

But the trouble did not end there. When my stuff was delivered it was damaged. All of the furniture was banged up, scratched and nicked. The glass in my picture frames was broken. Dumbo failed to deliver some of my stuff and they sent me someone else's stuff!

Dumbo then directed me to their "insurance" adjuster who informed me that it's not really insurance and he would pay pennies on the dollar. Overall, there was several thousands of dollars of damage and Dumbo offered me $120!

Dumbo never did come and pick up the stuff that didn't belong to me and according to them it contained someone's wedding photos and sentimental jewelry. They actually expected me to send it to them at my expense and threatened to send the police to my home if I didn't!.

Overall Dumbo is a very bad company. Moving is a stressful experience. Dumbo made it 10 time worse. Don't be fooled by their overly friendly salesman Danny.

Be very afraid!

Share this review on