Element Moving - Moving Review

We moved from Dallas to Portland. Overall, I recommend the company.


PROS:

1. Incredible communication. I never had a problem knowing what was going on.
2. The lowest quoted price of any company.
3. They made all their "time windows" which were at most 2 hours.

CONS:

1. We did a phone quote. We were charged for an additional 100 sq. ft. Not a big deal, but see below for more info.
2. They broke a stair. Although they came back and fixed it later in the afternoon, I was the one to bring it up at the end of the loading part. Otherwise, I think they would have left it broken.

QUOTES:

If you get a phone quote, know that these are never reliable. However, when they packed our stuff in the truck, I'm almost positive our stuff came in UNDER the quoted sq. footage. When I asked why they charged me the extra 100 sq. ft, the mover simply said, well the whole truck is 1800 sq. ft. But they never measured. If I was to do it all over again, I would have made them get out a tape measure in front of me.



CONCLUSION

So, I'm tempted to give them a poor rating for honesty, but I can't confirm for certainty that the square footage wasn't what they said. Regardless, they still came in cheaper than most other companies. Just don't be afraid to push when you don't understand something and ask a TON of questions before the movers actually come to make sure you know what you're getting into.




Happy moving...

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