Rating:
, Posted by Trishia on May 16, 2011
Worldwide Van lines said they have thier own trucks and my belongings would be in a separate locked ocmpartment of the van. Not so, a smaller truck came to pickup and "deliver" to the moving van.
At pickup time we were told there is a gas surcharge fee. In my quote, gas, packing materials and blankets and shipping of electronics were covered. They also tried to charge me an extra $95 for shipping my tv. It took 4 hours to take care of this problem because the headquarters would not answer the phone or call back.
We ended up over weight and the company said they would not ship until we paid 70% up front. Our contract stated the deposit(which was paid) and then the balance upon delivery in cash, money order or credit card.
Upon delivery they would not take a money order, which the stated money order or cash,because it was not the right kind of money order. They also up the price by $500 and held our belongings overnight and for another $400 on top of everything else to deliver it the next day for the toal in CASH. the would not even take a credit card. They are accomplished scam artist.
The movers then proceeded to unload upside down boxes, broken smashed boxes and broken lamps, and dressers. They also DRAGGED our things(mattresses & couch) down the truck ramp.
During this whole process, customer service was almost impossible to get a hold of, and then they would always tell me they would call me back. I never received calls back, so we were left to pay this outrageous price because the van driver was holding our belongings hostage.
Quote or Order ID: 1400.
Movers Cost: 4900.00 USD
Packing Included in the price: No
Unpacking Included in the price: Yes
Packing materials included: No
Storage service included: No
Car transportation: No
Pet Moved: No
Origin pickup Country: USA
Origin pickup State: Colorado
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Virginia
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Delivery: On time
Primary contact person (Salesman): Chase
Secondary contact person: Ronny
Dirty Items: Yes
Stolen Items: No
Damaged Items: Yes
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Review Rating: 
DO NOT USE! SCAM! We paid a deposit for our Company Paid Move & our move was scheduled. We did not have any communication the day before or the ... - read the full review