Rating:
, Posted by Maria L on Sep 03, 2011
First I'd like to say the salesman was a good talker... New his business. However, the company does NOT volunteer info unless it's asked. La Rosa Del Monte failed to tell me how much they were insuring my items. I felt I was overcharged for items that were of less valued ,and charged me or insured my items for less than what the items was worth. I told them I was sending my 32" Sony trinitron TV not that it was a flat screen but it was I perfect condition and hardly used. It wasn't new new, but worth sending to PR .. The packaging was very poor, plus I told the movers they needed 2 people to lift it b/c it was very heavy. Once in PR, my t.v. Arrived in pieces ... I couldn't believe the idiots broke my TV. To add injury to insult THEY, La Rosa Del Monte, said I insured my TV for $100.00 that's one hundred dollars. La Rosa Del Monte wants to give me $140.00 & that's b/c THEY say I insured it for $100.00. I told them they never even asked me how much my TV was worth to be insured... Like I said it wasn't a flat HD wide screen TV but I told THEM it was in excellent condition.. Why the hell would I ship a TV worth $40.00????
So if you plan on using this company, ask how much they plan on insuring your valuables and make sure they give you a breakdown of all you items and what you feel each is worth...
I have pictures of my TV & when I can upload the pics I will..
Quote or Order ID:
Movers Cost: 2000.00 USD
Packing Included in the price: Yes
Unpacking Included in the price: No
Packing materials included: Yes
Storage service included: No
Car transportation: No
Pet Moved: No
Origin pickup Country: USA
Origin pickup State: New York
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Puerto Rico
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Delivery: Late
Primary contact person (Salesman): Rodriguez,G
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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Review Rating: 
Moved all our furniture from P.R. to Florida. The TV arrived broken; the mattresses and furniture arrived DIRTY and WET. THEY TOOK 4 MONTHS TO DELI... - read the full review