Rating: , Posted by Kim on May 31, 2012
Moved from FL to IL. Global made it very stressful for me. Where do I start . . . Salesman was hard to reach. That should have been my first clue to run. I requested May 15th move day with 16th as backup. They called day before saying it would be the 16th, which was fine. Then I get a call the eve of the 15th saying they will be there that night btwn 7 & 8pm. Despite my pleas for them not to come until the next day, the truck showed up at 8:45PM & stayed until midnight. It was a small truck, so they explained that my stuff would be repacked onto the big truck later. Oh great! More chances for it to get dropped and damaged. The contract does state they charge for packing materials, but since all my stuff was packed, I didn't think it would apply to me. I was told they would wrap furniture, but it wasn't explained that I would be charged for tape and also a LABOR FEE for the time it takes them to tape and wrap items. They also found an excuse to crack out a few boxes and charge me for those too. It ended up being $250 additional! Now the real fun starts. . .I get a call the day before delivery saying Global lost my check because somebody's purse was stolen. Global wanted the entire amount in cash on delivery. They agreed to pay the stop payment fee but when I logged into my account, my check had ALREADY CLEARED! I tried calling them back and also tried to reach my salesman and couldn't get anyone on the line. They finally called me and agreed that my check wasn't included in the ones "stolen". I asked him to please make sure the driver knew my check wasn't lost so I wouldn't have any problems with delivery and he said he already informed the driver. About an hour later the driver called and said my amount due had gone up. Nobody told him! It was finally worked out and my stuff was delivered . . .a day late . . . because the job ahead of mine had 5x more furniture than they listed and it took more time. (thats what they told me). In the end my furniture was picked up and delivered. There were a few scraps and dings on some items, but I guess thats to be expected. I didn't like how stressful Global made this for me, changing the pickup time twice and coming so late in the evening telling me I didn't have a choice because they had other jobs. I expected to be charged for actual weight, but the additional LABOR charges I wasn't expecting, but felt what could I do now, I needed to get moved & they know it. They know at that point you are stuck. The whole story about losing my check brought this experience full circle & seemed made up and then delivery was also a day late. Never again!
Quote or Order ID: D331962
Movers Cost: 2200.00 USD
Origin pickup Country: USA
Origin pickup State: Florida
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Picked up: Early
Destination drop off Country: USA
Destination drop off State: Illinois
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Primary contact person (Salesman): Allan
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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