Rating: , Posted by Tony Maggio on Sep 12, 2012
After reviewing several companies I selected Last Mile moving because the company projected the right credentials to me at a great price. We used then on September 3rd, 2012. I feel now that my only benefit was a great price as they did not honor the terms of the agreement and have not returned phone calls.
The terms of the contract included moving everything I wanted moved from my previous residence. Once I left the premises to be at the new home for a delivery from another company, they packed up and shut the truck telling my wife they were done. There was a TON of things left behind. It took my wife and I several more trips loading our own vehicles to get it done.
Also, the terms of the contract were to break down and re-set up all furniture. This also did not happen. The men just DUMPED everything they could into the garage and did not set up part of our bedroom set. They did not even tell anyone where the hardware was for it. The crew also broke my office chair, which was quite expensive and completely shredded my King size mattress.
The crew showed up on time, but they all were wearing clothes with the logos of different moving companies therefore making me wonder what company they actually work for.
As far as damages go what upsets me is that Jeff, who seems like a boss or owner of the company never returned my phone calls about the situation and the crew pledged to bring me a new or replacement office chair and as expected, has never come back.
Lastly, they said they could not move a particular piece of furniture into the basement. They said it would not fit. In this case, we changed our furniture order and plans for furniture in the new home. The furniture company came by and had no problem moving the piece in question down into the basement prompting us to once again change our furniture order back to the original plan. I know that part is confusing, but they are the movers, I expected more from "the professionals".
They did discount me by two hours at $119.00 per hour but now I am out of pocket much much more to replace a King mattress and an office chair. No call back from Jeff, the owner?? Unacceptable. If you are looking for rock bottom pricing, maybe a good choice, but it could cost you more in damages.
Quote or Order ID:
Movers Cost: 833.00 USD
Origin pickup Country: USA
Origin pickup State: Colorado
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Colorado
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Delivery: On time
Primary contact person (Salesman): jeff
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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