Rating:
, Posted by Katherine on Jun 21, 2011
Element is the worst moving company ever for moving more than just around the Dallas area.
They showed up over 1.5 hours late without calling to inform us, threw soda cans on the ground allowing soda to seep out onto freshly cleaned floors, ruined items by using so much tape that it is impossible to get the tape and residue off later. On the phone they give a moving time frame that is drastically unrealistic and don't let you know they are off schedule until you call them. They are very poor at returning calls. You will have to hunt them down by calling six times in one hour.
The customer service is worthless.
They also CHARGE 25% MORE THAN THE QUOTE the day of the move, once your stuff is already on the truck.
Absolutely horrible service. Did not reassemble what they disassembled. Left some of our boxes on the truck, drove off and we had to hunt down the driver to get him to bring the extra boxes back.
AVOID AT ALL COSTS!
There is a reason they are not a Better Business Bureau backed company.
Quote or Order ID:
Movers Cost: 5000.00 USD
Packing Included in the price: Yes
Unpacking Included in the price: No
Packing materials included: Yes
Storage service included: No
Car transportation: No
Pet Moved: No
Origin pickup Country: USA
Origin pickup State: Texas
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: California
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Delivery: Late
Primary contact person (Salesman): Matthew
Secondary contact person: Elle/Janis
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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Review Rating: 
The crew was scheduled to arrive between 8 & 9 am. They arrived at 8:20am. Both members of the crew were professional and very safe. All of my sch... - read the full review