Rating: , Posted by Misty Leaf on Jun 19, 2012
UNETHICAL! UNPROFESSIONAL! I hired US vanlines to move my things from St. Louis to California. They took over a month to deliver my things and came at 10:00 at night, where they proceeded to throw things off the truck in the dark. They damaged over half my furniture (broken, water damage, mold), lost several items (including a box of brand new wedding gifts), and even delivered things that weren't mine! The company didn't care about damages and wanted to give me $200 for all my things. I have never had so called "professionals" be so rude and uncaring about the level of service provided or willing to accept any responsibility. I flew back to St. Louis (at my own cost) and took them to small claims court, where I was awarded $4000. The company proceeded to appeal, not because they had any cause to or because they thought I didn't deserve the money, but because they knew I couldn't afford to come back out for court. After months of arguing, they finally settled on $2000. DO NOT USE UNLESS YOU WANT YOUR THINGS BROKEN AND LOST (OR STOLEN) AND NO COMPENSATION!
Quote or Order ID:
Movers Cost: 3000.00 USD
Origin pickup Country: USA
Origin pickup State: Missouri
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: California
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Primary contact person (Salesman):
Secondary contact person:
Dirty Items: Yes
Stolen Items: Yes
Damaged Items: Yes
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