Rating: , Posted by Kam on Dec 06, 2011
When I first called Nicole was very helpful and sold me on their wonderful reviews and customer service. I was moving from VA to CA so it was important to me to have a reputable company. I went with them even though they were more expensive than some of the others.
As another review stated they contract out their movers so two really sketchy European guys who barely spoke english came to move me. One was so stinky he left our whole house smelling like BO when he left.
They then left with our stuff and said they would contact me when it got close to CA. Well they did contact me a few days later... in the MIDDLE OF THE NIGHT. They called literally at mid-night to say they were about two days away. I appreciate the call but would have appreciated it more if it were at a normal time. They then did the same thing the day before they got there and called around 9 pm.
When they arrived they refused to give us a receipt and would only accept cash. Also very sketchy. Finally I called Verizon and they got a receipt for me.
When they were disassembling all of my furniture I specifically asked if they would reassemble it upon arrival which they said yes they would. Well they did not and when I called Verizon they were not helpful at all. I then couldn't find all of the parts to my table or my couch cushions so I called Verizon and no one would call me back. I left messages for Nicole who was oncce so nice and now was no where to be found. I left messages for other people in the office and even their bosses and still not one returned phone call.
Once they had my money they were not willing to help at all. I would NEVER use them again. The only reason I gave them two stars instead of one is because nothing was broken and the things that were missing were small parts. I just wanted the customer service I was promised for the higher price.
Quote or Order ID:
Movers Cost: 1200.00 USD
Origin pickup Country: USA
Origin pickup State: Virginia
See all Virginia movers
Picked up: On time
Destination drop off Country: USA
Destination drop off State: California
See all movers in California
Delivery: On time
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
Ask Kam about the moving services of Verizon Van Lines. Kam is a customer of the business and is willing to be used as a reference. Please use this form to contact this customer for reference purposes only.
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