Rating:
, Posted by Julie Buchanan on Oct 10, 2011
A MOVING BROKERAGE COMPANY CONTRACTED MY MOVE TO THIS COMPANY AND I HAVE NEVER EXPERIENCED SUCH POOR CUSTOMER SERVICE IN MY LIFE. EVERY PIECE OF FURNITURE I OWN HAS BEEN EITHER BROKEN, SCRATCHED, GOUGED AND/OR SCRAPED. THE MOVERS MOVED MY BELONGINGS TO A STORAGE FACILITY AND WHEN I OPED THE UNIT 4 DAYS LATER IT APPEARED AS THOUGH THEY HAD THROWN EVERYTHING IN THERE. ALL THE BOXES MARKED "OPEN FIRST" WERE BURIED UNDER MOUNTAINS OF BOXES AND FURNITURE. I HAD RENTED THE LARGEST UNTI AVAILABLE SO I COULD ACCESS THE IMPORTANT ITEMS (A 10x30) AND EVEN STILL THEY TREATED EVERYTHING POORLY. SARAH, THE GIRL I HAVE TO DEAL WITH COULD CARE LESS ABOUT YOUR BELONGINGS, YOUR EXPERIENCE OR WHAT YOU'VE LOST. THERE IS NO CUSTOMER SERVICE AVAILABLE. THE MOVERS LEFT AN ANTIQUE TABLETOP ON THEIR TRUCK AND 2 WEEKS LATER THEY SHIPPED IT TO ME AND IT GOT BROKEN DURING SHIPPING. NO INSURANCE WAS TAKEN OUT ON MY ITEM SO ALL I CAN RECOVER IS $100. SARAH DIDN'T EVEN APOLOGIZE FOR MY LOSS. SHE LITERALLY SAID TO ME "WHY SHOULD I APOLOGIZE? I DIDN'T BREAK IT" THIS AFTER A MONTH OF WAITING FOR MY ITEM. THAT'S JUST ONE EXAMPLE OF MY EXPERIENCE. THERE ARE MANY OTHERS JUST AS BAD WITH THIS COMPANY. THE ACTUAL NAME OF THE MOVING CO. IS "BLUE JAY VAN LINES" BUT THEY MUST BE OWNED BY WHITE FLOWER.
Quote or Order ID: AF731705
Movers Cost: 3100.00 USD
Packing Included in the price: Yes
Unpacking Included in the price: No
Packing materials included: No
Storage service included: No
Car transportation: No
Pet Moved: No
Origin pickup Country: USA
Origin pickup State: Virginia
See all Virginia movers
Picked up: Late
Destination drop off Country: USA
Destination drop off State: North Carolina
See all movers in North Carolina
Delivery: On time
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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Review Rating: 
This comapny is NOT A MOVER company. They are just BROKERS(You will not find this information on their website). I WOULD STRONGLY ADVICE NOT TO DEA... - read the full review