Rating: , Posted by Emily on Sep 09, 2012
I signed with Colonial Van lines who contracted out my move to Infinity. They were on time picking up my goods but I had no prior knowledge that infinity would be picking up my belongings. ETA of delivery was between 8/17 and 8/30 it is now 9/9 and my belongings still have not arrived! After multiple calls to find out when my belongings would arrive no one could give me an answer. On 8/28 colonial told me delivery would be that day then put me on hold and then said no, the driver is just leaving NY and will take 4-6 days!!! Funny thing is, I googled his number and he posted a Craigslist ad for help to pack a truck in MA on 8/30!!!! The date kept being pushed back and my boyfriend kept having to take time off to be at the new apartment for the delivery which has yet to happen. After numerous attempts to contact the driver, Alex, he returned my call. I received the call stating that on 9/5 he was in Houston, Tx and we could expect delivery by 5:30pm on 9/6. The day came and went and I tried calling both companies which were now closed and the driver whose phone was shut off!!! The following day I called Avi at infinity to find out where the driver was initially she told me he was in the Texas area but would find out and call me back. When I called her back she tells me the driver broke down in Louisina!!! Wth?! I told her I needed my belongs that day (9/7) and she said well that won't happen. Super heated at this point! I call colonial to have them contact infinity who then tells me the driver has broken down on TX! You have got to be kidding me!!! A claims rep for infinity named Diana at anthem management called me to tell me the same bs I've already heard! How do they not know where the driver is?!? Today, 9/9 I get a call from the driver, surprise! He's been arrested and the truck is currently impounded! He said if I could "bare with him" he has to get it out tomorrow (monday) and that he still has two other deliveries! This is outrageous and unprofessional! No one has been helpful whatsoever and highly disrespectful! I paid over $2500 in deposits and even tipped $120 cash during pick up. I've already called the police who told me the next steps to take which will include contacting an attorney. Colonial did give me the lesser of one deposit back and is taking off $30 each day the delivery is late but frankly, this is not enough! I don't know where my belongings are other than being held up for negligence nor do I know the condition. And I was never provided with weight slips!
Quote or Order ID:
Movers Cost: 3400.00 USD
Origin pickup Country: USA
Origin pickup State: Connecticut
See all Connecticut movers
Picked up: Early
Destination drop off Country: USA
Destination drop off State: Texas
See all movers in Texas
Primary contact person (Salesman): Avi
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
Ask Emily about the moving services of Infinity Moving. Emily is a customer of the business and is willing to be used as a reference. Please use this form to contact this customer for reference purposes only.
Are you a moving company representative? You want to respond to customers' reviews?
Get a free company account to post review responses today. It's free!
I've moved several times over the last 10 years, and have used different moving companies. Infinity Moving has been, by far, the best ex... - read the full review