Rating: , Posted by Tracey on Feb 22, 2012
My husband and I were quoted one price and then the day of our move we were hit with an adjustment of an additional $900! Without any notice. This was only to move our split level home across town!!! The company said they "tried" to reach us the day before but with two working cell phone numbers we nver received a call. Two of the actual men who did the moving were very nice and professional, but the other two weren't. I watched in horror as one of them crashed items into my new walls several times. my woodwork was damaged at my previous and new homes. Several of my furniture pieces had major scratches in them. I had clearly labeled all of my items to be moved with where they were to go (basement, attic, bedroom, etc.) Most of my items were not where they were supposed to be! Things that were labeled basement ended up in the attic and vice versa. This is not easy when I am 4 months pregnant and cannot be lifting things. None of my large furniture items were covered with moving blankets when they were being moved in. This is what might have contributed to the several scratches. My husband has been dealing with their customer service which he says is horrible. Also, when my husband gave the company his credit card number for the additional charge they charged him twice...once on his debit card without his permission!!!
DO NOT use this company!!!
Quote or Order ID:
Movers Cost: 2.00 USD
Origin pickup Country: USA
Origin pickup State: Massachusetts
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Massachusetts
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Delivery: On time
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
Official company response to Tracey's review:
Our estimates are accurate unless the operation changes significantly. Adding an additional mover is a significant change. Your husband was informed that this would increase the cost of the move.
Your husband has a credit card on file with our company. This credit card was charged as required at the time of unloading your goods at your new home. Your husband called a couple of days later to pay his remaining balance--I took that call personally and charged his card again. There was mis-communication and refunded his double payment immediately.