Rating: , Posted by T G on Nov 18, 2009
We had one damaged item, though that was not the concern. The company insisted that they would be sending ONLY their own employees to unpack our things, despite the fact that we had evidence from the driver that they would be hiring workers here. They deliberately lied to us. The people who they hired in CO were idiots, and broke a lamp off of the front of our new house. The driver immediately tried to tape (!!) the lamp back onto the house, and took pictures of it. He was very helpful and tried to document the damage for us. The company had not attempted to limit liability for damage to our house, but continued to insist we use their outsourced claims department for the damage to the house. The claims department was not authorized to give us replacement value - only 60 cents per pound of the broken item. Finally, we resorted to the BBB, which they resented (and told us so), but they did finally offer to pay for the lamp. However, they insisted we had no evidence that they caused the damage - despite a written statement from their own driver and pictures taken by their own driver. STAY AWAY.
Quote or Order ID: 711198
Movers Cost: 1400.00 USD
Origin pickup Country: USA
Origin pickup State: Florida
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Colorado
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Delivery: On time
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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