Rating: , Posted by Natalie on Jan 07, 2012
In reading the other reviews, I am not sure they actually used this service.
It was in my contract that they would deliver in 14 days but it took 21. They told me some story that they delivered the wrong Virginia customer before me.
My contract said I could use a credit card to pay the balance on delivery but they told me when they came that cash only was accepted. After calling them up and proving that my contract says otherwise, took another 2 hours for them to start unloading.
I had a motorcycle shipped as well and it came to me with multiple dents and scratches. They won't answer the phone when I call.
Most of my boxes were crushed when they arrived. They told me that once the truck is loaded at my house, my belongings will not be removed again until it all arrives at my new location. Not the case since I found out that it was all put into a storage unit until sent to me. They said it was my fault the boxes were all smashed because I didn't pack them right. I am talking the rubber bins with lids that were crushed here by the way not just cardboard boxes...
Over all an awful experience. They were 12 hours late in picking up and 14 days late in delivery with loads of damage and excuses. If you have a choice, do not use this company.
I am very sorry for the experience
Quote or Order ID:
Movers Cost: 1700.00 USD
Origin pickup Country: USA
Origin pickup State: Washington
See all Washington movers
Picked up: Late
Destination drop off Country: USA
Destination drop off State: Virginia
See all movers in Virginia
Primary contact person (Salesman): Sabastian
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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