I Will Not Use Presto Logistics Again - Moving Review

Abe from Presto Logistics did a walk through of my house to estimate my moving costs. I selected them because they seemed like a reliable firm. By and large, the move got my belongings from point A to point B but I would not use them again for the following reasons:

1) The estimate was off by about 15%, from 632 cubic feet to 750 cf. I found this very suspicious, especially because I moved fewer items than first identified in the walk through.

2) Abe said the move would be "direct" when I asked. However, on the moving day the driver mentioned a transfer. When I asked Abe about this he said he thought I'd meant it went directly from LA to Austin without going into storage. This explanation made no sense because storage was never part of the discussion. I believe he thought I wanted to hear the move was direct, as I did. He explained this was too expensive, which is fine. What isn't fine is misleading me.

3) An external monitor went missing. I distinctly recall this box being picked up by one of the movers. It did not arrive.

4) They broke the one item I told them I didn't want broken, a life size terra cotta warrior. Despite paying extra money to have it crated (in what turned out to be blankets inside a cardboard box), the legs were broken such that it couldn't stand. I had to go through much hassle and pay over one thousand dollars to have it repaired.

They made me a lowball settlement offer so I submitted this to binding arbitration which, unfortunately, ruled against me because I did not note the damage on the bill of lading.

I regret having done business with Presto Logistics.

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