Rating: , Posted by IS on Jul 19, 2012
If there were anything lower than 1 star Casey would earn it. we did an interstate move. Truck was late, almost all the items they packed broke. I have been calling claims for 2 weeks and have not gotten a call back. The unloading was totally unprofessional. They only hired 2 guys to unload a 4500 sq ft house. The cost of this move was $11,000. This was supposed to cover putting back the beds, shelves, etc which was not done. The local movers insisted Casey never contracted nor paid them to do this. Supposedly they are insured but no company rep will call me back to start the claims process. I have emailed them photos and left multiple messages. Just a horrible experience!
Quote or Order ID:
Movers Cost: 11.00 USD
Origin pickup Country: USA
Origin pickup State: Massachusetts
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Louisiana
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Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
Official company response to IS's review:
Hi Isabella. I have already fulfilled your claim and sent out the compensation check for damages.
Our estimator determines how many movers are needed on a moving operation that day of your estimate and you two are free to discuss your options. We confirm everything via email as soon as we get your deposit.
We were not contracted to dis-assemble furniture and re-assemble. Most movers (including our agents) will not do this. We did this as a courtesy to you when we loaded you up. You were not charged for this service.
Commercial drivers are limited to 10 hours a day unlike you. They can hit traffic, weather and a number of other problems on the way from Massachusetts to Louisiana. I understand we were scheduled for 9:00am. I'm sorry our driver arrived around 1:00pm.
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