Last Smile Moving - Moving Review

The two guys who did my move were EXCELLENT. They were careful with everything and packed my stuff in the truck like a jigsaw puzzle. They worked very hard and didn't damage anything. They hardly even took a break and declined my offer of lunch.

My complaint is with Jeff Arnett and the estimate I was given. He massively underquoted my move at between 250 --350. I begged him to come and look at what I had, but he refused, saying it's rarely worth it and would not help him make the quote. I described myself as having "a lot of stuff" -- particularly books. I have lots of books and I told him about 40 boxes worth, which was pretty accurate. My move turned out to be nearly 600$! I resent the underquote. By listening to everything I had to say about my stuff and then telling me a much lower figure than the one I had in mind, I feel I was misled. Jeff should not do any more quotes on the phone if this is the result. I was very descriptive and complete about what I had when we talked, so how he came up with the low estimate, I don't know.

I didn't even have my kitchen packed, so who knows how much more my move would have cost if the entire contents of the kitchen had been included.

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