Rating: , Posted by Heidi Korver on Jan 31, 2012
This company is a scam. I spoke with Mike and he gave me the same quote twice for my very specific apartment furniture. The movers came a day before the day we had agreed upon. They came in, moved all my furniture out, and then when it came time for me to pay, they charged me $216 MORE than the agreed price - they fed me some crap about extra square footage and necessary packing materials (neither of which I had agreed to.) Once I heard this, I called Mike to discuss. He said he would talk to the owner and get back to me about the overcharges. The customer service went downhill from here. An extremely rude woman from the office called me and told me I was wrong about the charges and I was actually getting a discount. I told her never to call me again, AND THEN SHE CALLEd ME BACK. Mike called me again and said he would get back to me AGAIN. I never heard from him about the discount and had to pay the extra $216.
I am extremely upset not only about the inflated price but also the horrible, nay, the WORST, customer service I have ever received. They will quote you a reasonable price, then screw you in the end game with "necessary" overcharges. And then never call you back.
Quote or Order ID:
Movers Cost: 1036.00 USD
Origin pickup Country: USA
Origin pickup State: California
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Picked up: Early
Destination drop off Country: USA
Destination drop off State: Oregon
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Delivery: On time
Primary contact person (Salesman): Mike
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
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