Rating: , Posted by KT on Nov 30, 2011
Moved in Metro West area to a house 5 miles away from current residence at the time.
Left our family out to dry. Summary: Did not show up for the move, didn't call, didn't care, also moved the sellers of the house we purchased on the same day we were set to move (5 miles from our house we moved out of).
We were set to move on October 30th at 8am. I called the day before to confirm. On October 29th we had a freak snow storm. 8:00am arrived and no Casey Movers. I figured they were late due to the storm the night before. At 10:00am I decided they were not going to show up and had to rent 4 Uhaul trucks from 3 different Uhaul locations. Good thing my wife has 3 brothers. It took us 11 hours to move.
Casey Movers called me at 7:15pm the day they were supposed to move us. Daniel left the following message: "Sorry I did not call you earlier...the police would not let our truck through as the road was blocked off..." Somehow I managed to travel to surrounding towns to rent Uhauls, but they could not get to my house. We live on a main road with multiple access to the highways. To top it off, on the same day, Casey Movers moved the people out of the house we were moving into (5 miles down the road from our home). Not only did they manage to move the sellers of the house we purchased, but they tore up the lawn in the process and had to have a tow truck pull them out of the yard. In the end we saved money about $800.
What's bothersome is they acted like it was no big deal. And they did not pay to have the lawn fixed or return my calls in regards to the lawn.
Steve Casey - I'm calling you on it!
Quote or Order ID:
Movers Cost: 1800.00 USD
Origin pickup Country: USA
Origin pickup State: Massachusetts
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Picked up: Never
Destination drop off Country: USA
Destination drop off State: Massachusetts
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Primary contact person (Salesman): Cindy
Secondary contact person: Daniel
Dirty Items: No
Stolen Items: No
Damaged Items: No
Official company response to KT's review:
If we take your deposit we will be there for your move. Proper communication is of the essence, providing a phone number and email address is necessary. And, if your home phone number is to be disconnected before your moving day, a cell phone number will be required.