Rating: , Posted by Erin on Jun 25, 2012
I made a deposit with this company to move our things from UT to TX, after I was stupid enough to fall for their cries of "prices could go up due to fuel costs, lock in your quote now!". I regret this wholly. We ended up changing our mind and using a rental truck for our move instead, so we could tow our second car. It has been more than 6 weeks and we have not gotten our deposit back because this company is dishonest, and will steal your money and never return calls. Julian, the representative I spoke with, was very kind & helpful at first, and sounded very knowledgeable. He verbally told me that if I didn't sign the contract, I could get my deposit back if we changed our mind. When I called to let him know we had to cancel, he said it was no problem, we'd get refund in 7-10 business days. 2 weeks, no refund. I called again, he apologized and said it looked like the cancellation didn't go through (hmmm that must've been why on the day of our move, a guy called at 10:30 pm asking when they should come the next day....when we had already packed up & were on our way! Good thing we didn't use them, or we would'nt have moved on time!). Julian said in 7-10 business days, our credit card would be refunded. 2 more weeks, no refund, and since that time till now no on at Northen Van Lines has returned my calls. I have called Julian and the main line that is on their website, but only get answering machine. Has anyone else reached a person at their main number? I am wondering if this is a real company at all, or did I fall for a scam? To add to the lies, Julian told me they were BBB rated A , and emails from him show the BBB logo & that rating, but when you look them up they have not rating on BBB!!! I really wish I hadn't' been in a rush to get this move organized, and had looked into them more before even making a deposit.
Quote or Order ID:
Movers Cost: 1640.00 USD
Origin pickup Country: USA
Origin pickup State: Utah
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Picked up: Never
Destination drop off Country: USA
Destination drop off State: Texas
See all movers in Texas
Primary contact person (Salesman): Julian
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
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