Lion Transportation? More like Lin' Transportation. SCAM ARTISTS. - Moving Review

The service of this company is beyond awful. BEYOND. They are complete scam artists. They don't even deserve a one star and in fact, I wish I could give them negative stars. If you're thinking of using Lion Transportation, please read my whole story so that I can perhaps save YOU the hardship my husband and I are currently enduring. We researched a bunch of moving companies for a cross country move for the end of August, and of all the reasonably priced options, we went with Lion Transportation, Inc. because their customer service was so great. We never had a problem reaching "Jesse" and she was always helpful in trying to answer our questions about the move. Their estimate wasn't the best one we received, but we went with them because we trusted them and appreciated the fact that we could get in touch with them easily. What a mistake! We gave Lion our deposit and scheduled our move. Lion was supposed to contact us 24 hours before our move date, and never did. We called them multiple times during business hours that day no one EVER answered. Suddenly "Jesse" who had been so helpful before we were clients, was incommunicado. Hmm... Lion was supposed to show up between 2-4 pm on a Saturday, and when we hadn't heard from them we started thinking about alternate plans. Uhaul? Sell our stuff? Hire another company for $$$? So you can imagine our relief when, at 3:55, the driver Avi (who also went by "Michael" because it's "easier to pronounce") finally called us to let us know they'd be late. Although we should have been disappointed that already, the service from Lion was deteriorating at a rapid rate, we were just relieved they were going to show up. They showed up at about 6 pm and began to move our stuff into the Budget van they rented (if they tell you THEIR drivers are the ones who will move your belongings, PLEASE don't believe them -- it's is a lie). Of course, the estimate was WAY off, and we ended up paying almost twice as much for our move. However, that's actually not the problem. It's not uncommon for moving companies to give low estimates to get an individual's business, and research has even shown that people are poor at estimating things like how much stuff they have, so I'm sure we were equally to blame for thinking we only had 35 boxes of stuff (we had more then that). The real problem is that Lion has had our stuff for a week and a half, and we haven't heard anything from them despite the fact that they're legally obligated to keep an open line of communication with their customers. We've tried calling their main office, no one ever picks up except for one time when "Sidney" answered and told us she had no idea what was going on with our stuff but her "supervisor" would call us and we should believe her because she's a "woman of her word" (surprise surprise, no one called us). We've tried calling their national line, no one picks up. We've tried calling our foreman, and he ignores our calls until we mask the number, then picks up only to give us the runaround about how he doesn't know where our stuff is, he's injured, he will get in touch with them etc. Unfortunately, he never makes good on his promise to give us information, and now refuses to pick up his phone, too. In fact, the only real "communication" we've had with this company is via our bank statement, which showed us that they cashed our 65% payment check. Right on, Lion! This behavior is illegal according to the Movers' Rights pamphlet Lion gave us, so it's really odd and unsettling. It's been a nightmare to not be able to get in touch with the people who have all your earthly belongings. If I could go back in time, I'd smack myself and my husband for going with Lion for our move and say "No, fools! Don't do it! This could be one of the biggest mistakes of your life!!!" But until they build a time traveling machine, I will settle for warning y'all.

Lion has been AWFUL since they came and took our stuff. In fact, we're gotten in contact with a bunch of other people they've scammed and are disheartened to find out they're scamming someone's Nana. Yeah, Lyin Transportation are the kind of scum of the earth that will scam SOMEONE'S NANA.

Please, do NOT use Lion Transportation. THEY ARE THE WORST.

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