lost items, horrible customer service - Moving Review

For those who do not want to read a whole review, here is a summary of this review: DO NOT MOVE WITH ALLIED. Never.

Their customer service is the worst I have ever experienced with any company of any sort.

Even before I had my stuff delivered, I had the hardest time getting through to talk a real person to schedule my delivery date. The dispatch and the central office gave me two different price quotes, and they took my stuff without letting me know which was right. And I had to call and e-mail them continuously to find that out.

Even more significantly, they lost two items, which could be understood as a human mistake. However, the bigger problem is that they never found it for me. Honestly, I doubt they even looked to find my items. They never called me back, and I had to call them continuously over the period of 2 months to track the items. After trying for 2 months, all they told me was that they could not locate them and I had to file a claim.

The agents in claims department are very rude and are not at all interested in finding the lost items for you. They never even apologized for what happened. The only person that was nice that I dealt with was the person who came to my house to give me an estimate. Of course, he/she will be nice to you because they want you to move with them. As soon as you hire them, everyone else you deal with afterwards is rude and not at all interested in good service.

Overall, it was a terrible, terrible experience moving with them. If you care about your items and more importantly your sanity, do not even consider moving with them for a fraction of a second.

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