Rating: , Posted by Jessica B on Dec 20, 2011
Let me begin by saying my complaint is with the sales and customer service practices of NEIGHBORS MOVING AND STORAGE. My complaint is NOT with the SUB-contracted moving company.
BAIT AND SWITCH: they used well trained salesmen making promises of their excellent services to get you to hire them (claiming they have the best customer service, never let a customer walk away from a move unhappy, then even telling me about their health problems and need of surgery to get sympathy, and talking bad about other moving companies if you mention you are getting quotes from other companies). Then as soon as you've paid them their portion of the money (a deposit of about 30%) they are done with you, so they wash their hands of their agreement they had with you. My price on the "contract" went up from $2200 to $2789 the day after I paid my deposit. Neighbors said they would try to fix it, but never called me back again.
WILL NOT RETURN CALLS: I was given the direct phone numbers to three different staff members, I called all three numbers 3 times per day, leaving a message only once per day. I did this for SEVEN days in a row and NEVER did they answer or return my calls. I am pretty convinced they are screening them.
WON'T HONOR CONTRACT: they "BIND" the estimate by having you pay a deposit that is about 30% of the total quote. They then tell you that the price is now fixed and will not move as long as you keep to the original inventory and do not add more items and furniture. This was bogus. They do not tell you upfront that the sub-contracted moving company does not have to abide by that contract that you made with Neighbors.
My complaint is NOT with the contracted moving company, Showtime Van Lines. The staff of Showtime were very honest and respectful. they completed my move successfully and on time. Showtime was great and I hope they will chose to never work with Neighbors again.
Quote or Order ID:
Movers Cost: 2789.00 USD
Origin pickup Country: USA
Origin pickup State: Pennsylvania
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Texas
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Delivery: On time
Primary contact person (Salesman): Michael Reddan
Secondary contact person: Vance Johnson
Dirty Items: No
Stolen Items: No
Damaged Items: No
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