Misrepresented Services - Moving Review

Whatever you do, do not pay this company any extra money. I had planned to do a terminal to terminal move in order to save money. I could afford packing my own uhaul and then driving to their truck and packing their truck. I was given the option to change it to a terminal to door delivery when I arrived in my new city and decided to take that route. Apparently, ABF believes my front door is out in my parking lot. DOOR TO DOOR is NOT a full delivery service, even when the price does equal the same as a full delivery service. DO NOT FALL FOR IT. This company WILL NOT DELIVER ANYTHING TO YOUR ACTUAL HOME OR APARTMENT. YOU WILL STILL NEED TO UNLOAD YOUR THINGS. I guess if I was moving somewhere where I knew a lot of people and could get some help with unloading (which I don't know a lot of people here yet), it could have been a semi-okay experience but instead they wanted to charge me $400 to drive 12.5 miles from their terminal to my apartment and leave their 28 foot trailer in my apartment parking lot (which is not allowed). Was this my fault? I don't think so, I think it's fair to assume that $400 would cover more than just driving a truck 25 miles.

Along with this, there was no one at the terminal when I dropped my things off, so I had to deal with waiting around for someone to show up to sign paperwork. Eventually someone did show up while we were packing, didn't let us know he was there, signed the paperwork and left them on the counter in the office, which had previously been locked. Great customer service.

I still have not received any of my goods, so I have no idea what they're going to look like damage-wise. At this point, I wouldn't be surprised if they broke everything I own.

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