Mistreated the worst possible way!!! - Moving Review

I was quoted $1351. They did this to me--like they have done it to others (unknown to me until later). Then, on 8/27/2010--the day I moved out--the movers came and startled me by saying that the quote was now $2722,49.

Incidentally, the guys who came and did the packing spoke little English; communication was awful! When I tried calling their office, everyone appeared to be "busy." Well, their scam worked. Heading out of the door and in a hurry to move and do countless things bidding for my attention, I obliged--though unwillingly.

I had to be at work. So, I left my daughter to supervise. My mattresses were not unwrapped (one guy distracted my daughter while the other hauled them away).

At the receiving end, the guys were late. I had to wait three weeks to get my stuff. Customer service was awful. For three long weeks, I had only a few clothes I had packed, no bed, or anything...and they didn't seem to care.

Of course, my unwrapped mattresses (each ranging in cost $1100-1300) were damaged. The guys, knowing their fault, had my son sign for the goods the minute they showed up at the door (since again I was at work) before we found out (at the end) that the matttresses were damaged.

When I arrived, close to the end--and saw the damage...they uttered in poor English . . . ."call office, call office."

Well, I called the office (claims) and no one answered the phone or returned my call for days.

Finally, I managed to touch base with a Ms. S (who acted rather arrogantly and heartlessly). She did not seem to care at all. I sent her pictures too.

I filed a claim for my damaged mattresses, and I told Ms. S that this matter was not about money but about "doing the right thing."

My claim for damages was rejected except for a "partial renumeration of $60" in the face of 2 mattresses each costing $1200!!

DO NOT USE THIS COMPANY!!! They purposely and maliciously overcharge, perform poor service, and when they do wrong--they shift blame and NEVER admit their mistakes. Do NOT believe a word they tell you. Google their reviews and the complaints levied against them and see for yourself!!

I looked them up at the BBB, and their rating is an F!!!

Here is a link to the BBB for other horrors!!!
http://www.bbb.org/chicago/business-reviews/movers/e-z-movers-in-skokie-il-38005486

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