Rating: , Posted by Robert Wilson on Oct 09, 2011
Save yourself some frustration, rent a u-haul and move it yourself.
First, we were given an estimate of $1,771.00 by the sales person but then the final bill at loading time was $1970.00. This was a difference of $300.00 even after we excluded some furniture that was included in the original estimate. We had to leave this furniture behind. Also, the sales person said the drivers would pack certain items, but the additional cost for the labor and packing materials were not mentioned until the time of packing. We ended up packing these items ourselves but were charged for the boxes. The driver was curt, impatient and rude as though these discrepancies were due to our being stupid.
Second, we were never contacted by the shipper as to the delivery day; we had a difficult time contacting the correct person only to be told that our furniture would be shipped on the following weekend and delivered the following week. We were given this information 4 weeks in a row.
Third, we were given false verbal information regarding delivery on several occasions. The sales person stated that delivery was in 7-14 days, we then found out at the time of pick up that this is only an estimate and we were then at that time told that the delivery may be up to 21 days. We find out after reading the fine print in the Bill of Lading that the only guarantee for delivery is 30 business days after the first available delivery date. This equated to 42 calendar days (but only 29 business days, so no fines accrued) that we slept on the bedroom floor and sat in folding chairs in the living room.
Last, at delivery, they showed up one day later than finally promised. The trailer had leaked, we had water damage to furniture and several boxes of goods and we are missing a box. However, we did receive items belonging to someone else; we returned these to delivery driver.
All of this said, the 2 delivery drivers were hardworking, pleasant and helpful.
P.S. Filing grievances and complaints with the company if for entertainment propose only. They are skilled at the shuck and jive routine.
Quote or Order ID: 362771
Movers Cost: 1.00 USD
Origin pickup Country: USA
Origin pickup State: Arizona
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Illinois
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Primary contact person (Salesman): Shawn
Secondary contact person: Maria Rieze
Dirty Items: Yes
Stolen Items: Yes
Damaged Items: Yes
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