moving experience - Moving Review

Dear Mr. Stewart:

Your posting has been reviewed by our team at United States Van Lines and your account was located. We regret to hear of your unpleasant experience with our services provided for your relocation. We know we cannot change the experience, however we would appreciate the opportunity to rectify your issues and concerns and determine mutual resolution.

As the nature of the business is one that is vulnerable and prone to delay occurrences, estimated windows for pick up and delivery are provided. Confirmed dates are determined 24-48 hours prior to pick up or delivery, by the driver's route and schedule which is prone to alteration at any given time. We regret that we were unable to deliver your goods according to the estimated windows supplied.

As it concerns the damaged/missing property, we strongly encourage our customers to file a claim. There is no indication of a submitted claim, therefore we urge you to commence this process as we can use this a stepping stone in the direction of resolution. Necessary documentation has been sent to be completed and needs to be returned in order to expedite this process.

United States Van Lines apologizes for the delays occurring in delivery of your household goods as well as the losses incurred and the frustrations and inconveniences caused in duration of your relocation. We appreciate our business and do hope you will work with us in rectification of your issues. Our office will be in contact however, you can contact us regarding this response at 1-888-332-2850. We are available at your disposal.

Sincerely,



USVL Customer Support Specialist