moving nightmare - Moving Review

They subcontracted me to a horrible company Schneider who then appeared to subcontract to Armstrong Moving who hired day laborers at the last minute for $15 an hour. Not the professional movers I expected. They damaged much of my furniture and ignored the extras I paid for such as sofa and glass wrapping. They asked for more money, held my furniture hostage while I went to get it and hired the cheapest day labors from the streets. Neither the Budget nor the Companys Schneider Vanlines or Armstrong made any real attempt to settle with me. I got nothing not even a refund for extras I never received. Basically they refused to talk to me.

I had been clear that I had nice old furniture (1930&1940s solid oak and mahogany) that I wanted properly cared for and was assured that it would be. Furniture was treated roughly with broken and crushed wood. The driver told me that it was insured and that the company paid the first $5000 deductible which was a lie. The estimate of repair was so low that it did not meet the deductible so I got nothing and then they expected me to get it done myself at that price. They must have planned glue and a crayon. Nothing but total refurbishing would get it back close to the condition when it left my original home. I had belongings from someone else which they had no interest in determining whose they were and returning them. I also have no idea if I got my stuff since it was inventoried at loading but not when unloading. They piled everything in the garage during the time I was sent to get more money so I was not there to direct. Frankly I think it is a scam! They left stuff in the driveway I have photos! No one cared to talk to me. The driver did not want to look at damage. They refused to take my dressers upstairs unless I tore down the stair railing (pretty standard type) so I did. The driver left my furniture in the rain and took a uhaul back. I was left with 3 unvetted, not bonded, uninsured day laborers alone in my new home with everything I owned. I felt I had to change the locks due to keys being around A total disaster! I have not yet found some items such as my WII which was in a box marked WII and so I can only assume it was stolen along with who knows what else since I am still trying to sort out the mess. They did not put beds together and lost parts.

Unpacking was not included but I cannot seem to get that to go away. They were suppose to put everything in its new room and assemble furniture but they did not. As I said parts are lost including bed spindles broken and lost. Leather sofas and chairs torn and scratched. Yet the entire estimate of repair was $1,500 none of it covered by insurance. Budget told BBB they would encourage a settlement but so far no communication from either. I have witnesses, pictures and still damaged furniture.

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