Moving scam - Moving Review

We used Lion Transportation to move my mother's furniture and household items. From the start we were lied to. Other than under-estimating the weight, which seems to be typical to the moving industry. Three men arrived an hour and a half late in a budget truck. They said the moving truck was in Phoenix. My mother insisted on speaking to the dispatcher to ask why the truck wasn't sent. She was told that the truck couldn't travel to our town on the road there. This road is the main artery between I-10 and I-40. It is US I-17. From there is another well traveled hwy to our home. She finally agreed to let them load her things onto the budget truck to be taken to Phoenix and transferred to the truck that would take them to Arkansas. They didn't finish until after midnight. When they told us we would have to accompany them to a scale to have the truck weighed again. Instead of going south they insisted on going north to Flagstaff. I ended up meeting them at a truck stop west of Flagstaff. I told the man in charge that he was going out of his way to get to phoenix. I found out later that he had no intention of taking her things to Phoenix. They went to L.A. Her things were stored there. We made many calls trying to find out where the furniture was and why it wasn't delivered in the 5-7 day timeline we were given. We never received a return call. When her things finally arrived it was by a driver from a totally different company, MCI. Thank goodness for him and his helper. Nearly every piece of furniture was damaged. Mom was just devistated. These men were so kind and understanding. They did their best to soften the blow by giving her their main office's phone number to help her get the claim forms she needed. The damage was not caused by accident, which is what the insurance is for. It was caused by negligent handling. Veneer gouged off, finishes removed by tape. deep gouges and scratches on nearly every piece of furniture. Worse yet, we found out that the piano had been stored on its side. Again the driver saved the day. He refused to let them load it on his truck that way. What he wasn't able to stop was them loading another heavy piece on top of the chest freezer then topping it with other heavy boxes. The top caved in and will not hold a seal. Most of the furniture damaged is so bad that it will have to be restored. Refinishing is not an option.

Using this company is taking a huge chance that your things will be damaged beyond repair. These people absolutely do not care what they do to your treasured items. The piano they scratched, and broke a piece on was the first piece of furniture my dad ever bought her, 6months after they married in 1953. Over those many years we moved that piano too many times to count and never scratched it. Dad is gone, so it is treasured more than ever. The people at Lion promised to take care of it. That was just another lie. Please, stay away from this company.

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