Rating: , Posted by CW1309 on Dec 28, 2010
I have used All In One Moving twice. First time: 2 hours late, charges for stairs and being a new customer weren't included in the over the phone quote. The second time: dropped my piano 3 times dinging up a hard wood floor and breaking a wheel. We had them move 2 nightstands that weren't included in the original quote. They put them on the truck without questioning and when they arrived they charged $50 extra for about 5 minutes worth of work. When I questioned the charge the supervisor was very rude and said because I wouldn't settle for the damages to the piano right then and there they were charging for the night stands. I said I would pay the charge but was going to write reviews on the internet and call the Better Business Bureau. The supervisor then became very argumentative and threatening saying he was going to write information about me on the internet and that I wasn't being a good customer. I thought the business was supposed to be good to the customers. I will never use them again.
Quote or Order ID: 190
Movers Cost: 240.00 USD
Origin pickup Country: USA
Origin pickup State: Utah
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Utah
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Delivery: On time
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
Official company response to CW1309's review:
This is the wrong comapny.
We are located in Fair Lawn NJ and have no other offices.