Never called, never showed up - repeatedly - Moving Review

I just fired these movers. Granted, I had a small move, but I was paying for the minimum of 2000 Lbs of my mother's last furniture from her estate, and only had around 1000lbs. So already I'm required by everyone out there to pay double. The price was not the cheapest, but not the most expensive, and I really wanted, as a Texan, to use a Texas company. The biggest issue is that they repeatedly promised a pickup at my furniture's location in NY state day after day, then just didn't call, and didn't show up. They inconvenienced my family no end, and can't/won't do a thing about it. Now they can't even get it picked up and delivered by the time it has to arrive in Houston.

The move date was scheduled on June 7, and oh, yes, they actually had a shipment going from NY to Texas the very next week. Fantastic! I was fairly flexible, but had to get it picked up and delivered by the end of June, due to my daughter's travel plans, and this gave us a full extra week for mechanical problems or what have you. I was actually given a number of date options when I booked, for dates of pickup. My brother, in NY with the storage unit, was to have a call from the driver the night before the pickup date of June 16, to give a firm time to meet at the storage unit. No call ever came. The next day, no driver, no call. So I called the company, but of course, by the time my brother had told his employer he wasn't going to be able to go out of town on business, and waited all day, and called me, Texas Moving Company was closed. The next day I called, and they seemed totally shocked that the driver never called and "just don't know what happened!" They promised to investigate and call me right back. They never returned my call before they closed, and I tried to call them a few minutes before their advertised close time and got no answer, then it clicked to the night message. So the next day, now June 18, my brother called them in the morning. They promised to investigate and call him right back, they'd get a driver there. So he waited again all day in town on another day when he was supposed to go out of town on business. (I live in Texas, he was at the NY end). No call, no driver. I called before they closed, about 30 minutes. I was again put on hold, then their system kept me in a "hold loop", then I called back, was put on hold, got stuck in teh loop for 10 minutes, called back, then was told they were "checking into it". Finally someone got back on the line 13 minutes later and said, "I've left a message on the driver's phone, I have a shipment leaving NY MOnday and I will have him pick it up. He will call Sunday night to set a time for the pickup. That was last night. Today, my brother called me about 45 minutes before Texas Moving Services closed. No call, no driver. So again I called Texas Moving Services. I was told that they had to "investigate." I explained that my problem was that we were now down to the wire, it had to be delivered to Houston by end of day June 30. I was placed on hold...again, dropped into a round-robin on their phone system for 10 minutes, called them back 3 times, told my sad story three times, each time I called back, I got a different person each time, nobody I had spoken to earlier has ever been available, and finally they said, "unfortunately, that driver didn't pick up." (NO DUH!) But we have one on Saturday who can pick it up. I asked if that would get it to Houston by June 30 and they said, "well, no, that isn't possible." So I fired them. They had no explanation why no one ever returned calls, why no driver ever called us to say no he wasn't picking up, just went merrily about their business while we fell through the crack. To their credit, they had not run my credit card yet, and won't. However, when I pointed out to the young lady who said she was a "manager" (and sounded about 15 years old) that I had chosen them over 20 different companies some less expensive, because they were a Texas company, she obviously cared not at all. I said, "this is not how Texans treat Texans. in fact, this isn't how businesses treat anyone and stay in business long" all she said was, "all I can do is apologize for your inconvenience and not charge you." You betcha. But it's not all I can do as a consumer who's been treated very, VERY poorly.

I have NO idea how I will get this move done now, because my daughter is going to be unable to accept due to travel, master's classes out of state, etc., and our storage unit has already been rented to someone else as of August 15.

I would LOVE to know why moving companies can get away with this stuff. But my honest opinion of Texas Moving Services is that they do not do what they say, nor do they give anyone the courtesy of telling them when they can't offer the services in the time allotted. A courtesy call would have gone a very long way.
Fortunately, they've not charged my credit card, and said they would not.

I would say -- use anyone else. This is ridiculous. And the most they would say was, "well, I'm sorry we've inconvenienced you." They have inconvenienced me, my brother, and are costing us a bundle because now we've also got to get another storage unit, move the stuff to it, or I can take a week off of work to drive a stinking do-it-yourself moving van which is apparently the only way anyone can get something done in that realm any more - to do it themselves. If I ran my company the way these folks run theirs, I'd be out of business fast. And I'd deserve it.

I did not give any names, because I know in my own company, it's someone at the top who makes the decisions and should take the heat. The people I worked with did their best to be courteous on the phone, but their phone system stinks, it took 30 minutes to ever actually get to talk to anyone, and no one ever actually did one thing I was told would happen, except not charging my credit card.

I'm inconvenienced at best, and my back is against a wall, and now I don't know of a single company worth working with, to be perfectly honest! I hope others don't have this sort of ethics!

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