Rating: , Posted by jessie platt on Nov 01, 2011
We had Cardinal Moving Systems (CMS) ready to come pick up our household goods on October 22 (2011). When I spoke with them on Tuesday, October 18th, we confirmed the pick up date and I told them that I would reconfirm a day or two before. I called that Thursday and also Friday to reconfirm the Saturday pick up day, but only received voicemail. I left two messages one each day. When Saturday Oct. 22 arrived, we waited for CMS to come get our things. No one showed up. Finally, a dispatcher called and said they had us down for next week to pick up our things. I reassured him that today was the pick up day. Then he said he had the pick up scheduled for Monday the 24th. I told him that for the past two months that I had been speaking with Noel from CMS that we were flying out on the 24th and everything needed to be out and cleaned by that day (at the very latest). He told me everything would be arranged and everything would go smoothly. I gave him a deposit, and now when October 24th arrived they were canceling the pick up. They told me they would try and get someone out maybe later in the day and that they would call me back and let me know...I waited until 8pm that night, and no one came or ever called me back as promised. The next day was Sunday, and we were to leave the island on Monday morning. We are amazed at the dishonesty, lack of promises and communication and disrespect that this company gave us. They tried so hard to get our business to fall through and leave us with no where to turn and no common decency toward us. It's tough to be stranded with two days to go and no where to turn, then the movers pull a stunt like this.
Quote or Order ID: 3,200
Movers Cost: 3.00 USD
Origin pickup Country: USA
Origin pickup State: Hawaii
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Picked up: Never
Destination drop off Country: USA
Destination drop off State: Hawaii
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Primary contact person (Salesman): Noel
Secondary contact person: Frank
Dirty Items: No
Stolen Items: No
Damaged Items: No
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