Rating: , Posted by Jonathan Ketchum on Jul 18, 2012
Saturday delivery. Dropped first 2 pieces. Did not reassemble. Just wanted to get it over with. Dragged feet on sending someone out to assess damages. Then had to call them back out. Then they claimed they lost file and photos. Next stated that it was past claim date. Never made complete offer. Deny and ignore tactics. Turned over to Corporate where a Ms. Julie Rohr stated that she would expedite in 15 days. She constantly ignores all communication. Has been another 15 weeks. Now over 2 years and no solution. DO NOT use Mayflower. They have absolutely the worst Customer Service. You pay extra for full replacement. You have to go thru hoops to define high-value items and then they "respectfully" deny everything. Theyshave no scruples whatsoever. They do not treat you as a valued customer. We have moved over 20 times. Mayflower is bottom of the barrel. STAY AWAY.
Quote or Order ID:
Movers Cost: 16000.00 USD
Origin pickup Country: USA
Origin pickup State: Nebraska
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Texas
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Delivery: On time
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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