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Review on Suntrust Van Lines

Rating: 2 Star Moving Rating , Posted by on

I am very  mixed about writing this review.  Although the furniture was not damaged in the move, many things went wrong.  First, the only reason I booked this company was because in they said the furniture would be delivered by June 11th.  My son was moving out to LA from Miami and starting a new job on the 13th-so it was perfect. It was picked up on June 2, 2013.  Ie ended up being approximately $500 more than the original estimate. Well, June 11 came and went- so did many days after that.  My son was sleeping on the floor- he finally went out to buy an air mattress as well as professional clothes since they were all packed in wardrobes in the moving van. More expenses that were not budgeted! My husband ended up driving to the warehouse up in North Miami to speak with a person, since no one would return our phone calls.  We kept getting promised that it was leaving Tuesday, then Thursday, etc. It finally left Miami.  Was told it would be delivered on Tuesday the 25th. My son asked to leave work early and they never came. They arrived on the 26th but couldn't unload because his furniture was in the front of the van and other moves were in front of it.  Why they went to him first is unclear to me.  They went back that evening with only one mover and wanted my son to help unload! The other mover was trying to get a flat fixed.  Again, strange and they weren't going to deduct this from the balance of the bill.  My son refused and made another moving date. They charged us $250 for a shuttle truck which was not used in the delivery, but they did refund the money so I was happy they followed through.  I would caution anyone using this company. 

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Suntrust Van Lines review overview

Quote or Order ID: 1400.00
Service cost: 2000.00 USD

Origin pickup Country: USA
Origin pickup State: Florida
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Picked up: Early

Destination drop off Country: USA
Destination drop off State: California
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Delivery: Late

Items Condition After Delivery

Dirty Items: No
Stolen Items: No
Damaged Items: No

Moving company review rating

Honesty: 0 Star Moving Rating
Experience (Professionalism): 3 Star Moving Rating
Promptness (Hold times): 0 Star Moving Rating
Communication: 0 Star Moving Rating

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