Personal Touch Movers - Moving Review

DO NOT USE THIS COMPANY!!!! Please note that Metro Van Lines also disguises themselves as Personal Touch Movers in addition to Best Time Movers. I received quotes from both companies and didn't realize that they were one and the same and that both represent Metro Van Lines.

I recently used this company and was totally scammed by Metro Van Lines. I received a low estimate ($383) and my total bill came to $1,700. Unfortunately, I was out of town assisting my dad in the hospital on the day of the move so my husband handled the situation by himself even though I made the arrangements and the charge was on my credit card.

My husband encountered a situation when the company refused to deliver our stuff (which was already loaded on the truck) until he signed the revised estimate which was 5 times greater than the quote I had received. We didn't think to call the police (as others have apparently done with Metro Van Lines in the past) when they held our items hostage and threatened to put them in storage and bill us if he didn't sign the revised estimate. In retrospect, I wish we had called this police.

Now, I'm disputing the charge with my credit card company. Needless to say, I feel completely victimized by this situation and am considering a law suit. In the meantime, I wanted to share the news about the company and discourage people from using Metro Van Lines.

Share this review on