Rating:
, Posted by Nancy Morgan on Oct 17, 2011
They will give you a low quote and promise pickup within a 48 hour window. Their site makes it appear that they have their own trucks and drivers. They picked up two days late, lied to us on numerous occasions - when we could get them on the phone. They NEVER returned phone messages. The driver told us their quotes are never correct and charged us DOUBLE what was quoted. He refused to weigh the shipment and we were never given the actual weight. We were told en route that they had another job to do so our stuff would be put in storage and we'd get it "sometime in the next 21 days". The truck broke down twice (supposedly). It did NOT belong to World Wide Van Lines. When our stuff was delivered it was wet - even INSIDE the boxes - and there was a lot of damage. We were told that they had to change trucks in St. Louis and "it was raining". Subsequent calls to the company has yielded NOTHING. We filed a damage report and have not even been acknowledged. We have filed complaints with the Federal Trucking people who oversee truckers and with the Better Business Bureau. We plan to file a class action lawsuit if we can find others who have been taken in.
Quote or Order ID:
Movers Cost: 2200.00 USD
Packing Included in the price: No
Unpacking Included in the price: No
Packing materials included: Yes
Storage service included: No
Car transportation: No
Pet Moved: No
Origin pickup Country: USA
Origin pickup State: Michigan
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Arizona
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Delivery: Late
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: Yes
Stolen Items: No
Damaged Items: Yes
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Review Rating: 
Worst Decision I made. I paid a $500 deposit in August for this move. Pick up date was 9/27/11 with a delivery date for Oct 1, 2011 so I thought!!.... - read the full review