PLEASE DON'T USE THEM - Moving Review

We've just finished our move from the UK, back to the continent, and we've experienced one of the worst situations ever. Moving is always stressful, but this bunch of incompetent guys will make your life miserable.

We decided to use this broker in January 2011, given the rates proposed and having contacted a few other moving companies/brokers. Our first big mistake was to not check the customer reviews on the web before making the decision. There are so many similar stories...


First, this is just a broker company, and they do not evaluate the volume of the shipment. The estimate given was far too low, and this resulted in a significant increase of the total amount to be paid. Anyway, at the beginning of the process, they seemed to be responsive and helpful. But, once they receive the money, you're screwed. This is when the nightmare starts, as it becomes impossible to get any reliable information or communication from them: Just vague information and lies!
Even for getting the additional amount to be paid, resulting from the initial underestimation, they are not able to add two numbers correctly. We had to do it ourselves several times, and it takes quite a lot of energy to manage these people.
Having our goods in storage, we then decided to inform them more than 6 weeks in advance to plan for a delivery date in early May. After about 10 emails and many phone calls or so, we struggled to receive any clear information about this. Then, after so many attempts, we did manage to have Matthew Liscott on the phone and had his "confirmation": "Yes, this date has been confirmed with the moving company". Being a bit na

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