Rating: , Posted by Jessica on Feb 21, 2012
I hired Available Movers for a move on February, 18, 2012. I was given the price of $740 and was told they would be at my previous address between 9AM and 11AM. Three movers arrived at 12:30. They proceeded to take apart all of my furniture; furniture that was moved into the residence by movers in one piece. They spent four hours taking apart my furniture, despite my protests to please stop and load the items into the truck as is. When they arrived at my current residence, they began to unload the furniture and left my flat screen television, wine refrigerator and electric fireplace on the truck. They then charged me an excess of $1000, which I refused to pay until I spoke with management, being it was is such an excess of the initial price I was given. We agreed to $700 (I had already paid $100 as a deposit), for a total of $800, still an excess of the price I was given, and they would bill me the remained so I could dispute it.
I gave the movers my bank debit card and they informed me that it was declined and demanded to run it again. I contacted my bank and was informed that the debit had gone through and $700 had been debited from my account. Despite the fact that I went online to get a statement to show the movers and put the movers on the phone with the bank, they continued to demand that I give authorization to run an additional $700. I argued with the supervisor for approximately an hour while the other two movers attempted to put my furniture back together. The supervisor told me that he would be leaving with my television, wine refrigerator and fireplace until the issue was resolved. I immediately informed him that if he did not unload my items, I would be contacting the police so that they could verify proof of payment. Upon informing the supervisor I would call the police, he unloaded the remainder of my belongings.
The movers were never able to put my furniture back together and they specifically damaged my couch while attempting to put it back together. The supervisor demanded that we review all the belongings once they were in the house, prior to them being put back together, or he could not unload the remainder of our belongings. Therefore, the paperwork that we received states "no damages". I have photos of the damaged furniture since the movers attempted to put the furniture back together.
This experience lasted approximately nine hours and was extremely traumatic for me. These men attempted to leave with my belongings, charge me twice for services that were not rendered appropriately and damaged some very expensive furniture. Furthermore, the lead mover was rude and would not listen to my direction regarding furniture that I had moved before. When I called to speak to the manager the following Monday, I was told to file a claim online regarding the furniture and he completely disregarded the attempts to overcharge and the attempts to leave with our belongings. In my opionion, this is no way to conduct business.
Quote or Order ID: 740
Movers Cost: 1040.00 USD
Origin pickup Country: USA
Origin pickup State: New York
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: New York
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Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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