Rating: , Posted by gaylon d on Sep 09, 2012
During July 2012 I contracted with Trans Van Lines to move my daughters furniture from California to Texas, where she was attending school. I chose Trans Van Lines because the salesperson I spoke with (Julie Edmonds) promised me a delivery date of 8/15. I was on a tight schedule and needed to be able to move my daughter into her apt. and then return to California. Had I not gotten a definitive date from Julie I would have rented a Uhaul truck and done it myself. All of the other companies could only give me a 'window' delivery date. I have an email from Julie stating "as long as we can pickup by 8/6 we will have it there by 8/15". I arrived in TX on 8/14 and immediately called Trans Van Lines to inquire about the delivery. Julie was not in so I spoke with the supervisor, Carri. I advised Carri that Julie had promised me a delivery date of 8/15. Carri immediately informed me that they do not give exact dates and they had up to three weeks to delivery my furniture. I told her that I had emails from Julie giving me an 8/15 delivery date. She asked me to forward those emails, which I did. She then went on to tell me that the truck containing my furniture was making a drop in KS and I was the next stop. She said that it would be there either late Thursday or Friday. On Wednesday (8/15) I called Carri again to inquire about the whereabouts of my furniture. I told her that I had a scheduled flight out on Sunday and needed to know if I needed to change it. She said that it would be there by Friday. I called her again on Thursday but she did not return my call. I tried calling her again on Friday morning and did not get a return call. By this time it was apparent that she did not want to speak with me and I was getting extremely upset. On Friday afternoon I left Carri a message that I wanted to speak with the owner of the company. At that point it became obvious to me that my furniture was not going to be there on Friday, so I paid $368 to change my flight home. Later that Friday afternoon I received a call from the owner, Aviad Lankri. I immediately told Mr. Lankri how awful I had been treated by his company and how there was no communication. He told me that on Thursday night one of their trucks had broken down and the truck that my furniture was on had to be redirected. I told him that it would have been nice for someone to call me and let me know what was going on. I told him that I had not spoken with anybody from his company in two days. I also told him that I had emails from Julie confirming an 8/15 delivery date. He went on to tell me that they never promise anyone a delivery date. I told him that Julie had promised me. I told Mr. Lankri that if I had known the aggravation that his company was putting me through I would have rented a Uhaul and done it myself. Mr. Lankri told me that Julie had been fired and that she had done the same thing to 3 other people (promised a delivery date). I told him that was fine but it still did not change my situation. Mr. Lankri told me that he would have my furniture there between 8AM and noon on Sunday. He also told me that he wanted to compensate me for my troubles and asked that I call him when I returned home to discuss. My furniture arrived Sunday afternoon. I returned to California and on 8/21 and called Mr. Lankri. He had a completely different attitude than when I spoke with him the previous week. He told me that 8/15 was the first date of availability and the fact that it was delivered 4 days later was within the time frame. I once again reminded him that Julie had promised me an exact date for delivery and I had emails from her saying that. He asked what I wanted. I told him that I felt I deserved some sort of compensation for the agony his company put me through ( I had to pay for two extra nights in a hotel and a $368 change fee for my ticket). He asked me to send him Julie's emails and he would call me back in a day or two. I sent him the emails on 8/21. Today is 9/7 and I have not heard back from him. He has not returned my calls or emails. BIG SURPRISE!! Stay away from this company. Very deceitful and dishonest.
Quote or Order ID:
Movers Cost: 1500.00 USD
Origin pickup Country: USA
Origin pickup State: California
See all California movers
Picked up: On time
Destination drop off Country: USA
Destination drop off State: Texas
See all movers in Texas
Primary contact person (Salesman): julie edmonds
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
Ask gaylon d about the moving services of Trans Van Lines. gaylon d is a customer of the business and is willing to be used as a reference. Please use this form to contact this customer for reference purposes only.
Are you a moving company representative? You want to respond to customers' reviews?
Get a free company account to post review responses today. It's free!