RE: I should have known - Moving Review

Respectfully, the response from Statewide is false. This is a copy from my email to Jim Alexander:

Hello Jim,



I'm awaiting word on an apartment in phoenix, should know in the next couple of days.




I noticed that the pickup date is the 15th or 16th when will we know exactly which day so we can plan.




Hope you are well.




Patrick


Response from Jim:

HI PATRICK,

WAY TOO EARLY NOW. CALL ME A FEW DAYS BEFORE THE 15TH AND I WILL KNOW. JUST KEEP BOTH THOSE DAYS OPEN. FOR NOW JUST ASSUME IT WILL BE THE 15TH AND IF WE HAVE TO WE WILL USE THE 16TH.

SINCERELY,

JIM ALEXANDER


So if you read this email you will see that I am quite the co-operative customer. I was told that the pickup would happen on either the 15th or 16th and to keep those days open, they were on a Monday and Tuesday. I did call Jim the week before and he told me Jon would be calling me.

On Friday the 12th Jon called me and said they would be there tomorrow (saturday) the 13th. So it was never told to me to be ready for the 13th, that is false. What if I hadn't packed already?

So I gave statewide the two days they requested (15th and 16th) and anyone that is looking into their service you are welcomed to contact me and I will forward you the original emails with the timestamps so you know they are genuine.

The fact is that Statewide messed up by coming earlier than they originally said, that cost me money in having to cancel my vacation last minute and I'm upset because they will not simply acknowledge that in the review. I was never offered a refund of my deposit either. It was a straight take it or leave it proposition. And they were late the day they came, they said they would be there by eleven am, came in the afternoon. So they were two days early and hours late at the same time.

In regards to drop off dates, my complaint was that I had to keep calling them to find out when the shipment was coming, they did not inform me an estimate, as a matter of fact this is the first that I've heard about a customer coming from India causing a delay, would have been nice for a simple courtesy call to me to let me know. I did call multiple times so perhaps they could have mentioned this, i would have understood.

My point is this, there is good service and there is bad service and as much as the move was cheap I would prefer to work with another moving company in the future that A) Treats customers with care B) doesnt come earlier than expected and if they do gives more than a night's before notice and C) when things go wrong take responsibility, call the customer, apologize, and then call them with accurate information not something that they might want to hear.

So thank you statewide for the low cost but in the future I'll take my money to a more expensive option that has a review page that is more positive.

It's clear I made the bad choice in choosing them and most of the customers on this page and other review sites agree.

I'm currently discussing with my lawyer what action I can take on some of my damaged and missing items.

By the way, I'm an exec for a reputable company and if anyone ever posted something negative on my blog I wouldn't put the customer in a corner, instead I would reach out to them and try to remedy the situation so perhaps I can make them happy and have their business in the future.

Statewide, one unhappy customer can turn to hundreds through word of mouth, why haven't you reach out to me to remedy this? Rather, you have posted untruths.

Patrick

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