Rating: , Posted by Alina Torres on Jan 23, 2012
I had written a previous review on this company, that was much less than desireable. To my surprise, a Customer Service representative named Lizzy reached out to me and wanted to try to fix the experience that I had with this company. She assured me that my experience was not common and she was unsure of why nothing was done to reimburse me at the time of delivery. She was very professional, very understanding, and very apologetic. This experience with Lizzy has really turned around my opinion of All in On Moving. She took the time to understand exactly what had gone wrong with my delivery so that in the future this would not happen to myself or any other customer. It was a huge relief to know that human beings do work in this office! She assured me that the driver for my delivery was brand new, but still should not have handled things the way he did, especially regarding my furniture in pieces. She kept in contstant contact with me to make sure that I was compensated fairly for my horrible experience. She liased between myself and her manager to make sure that I ended up happy.
The best thing about All in One moving was that even though I packed everything myself to save the material charge- nothing was broken at all. This means they really do care about the packages they transport. The team that picked up the boxes in New Jersey was helpful as well. They wee fast and diligent. The only thing that went wrong was the delivery which was probably just a series of unfortunate events.
If you use All in One Moving, please make sure to contact Lizzy if you have any issues as she was very helpful. If I had spoken with her in the first place I am sure none of this would have happened the way that it did.
Thanks Lizzy! :)
Quote or Order ID:
Movers Cost: 2.00 USD
Origin pickup Country: USA
Origin pickup State: New Jersey
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Florida
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Primary contact person (Salesman):
Secondary contact person: Lizzy
Dirty Items: No
Stolen Items: No
Damaged Items: No
Ask Alina Torres about the moving services of All in One Moving. Alina Torres is a customer of the business and is willing to be used as a reference. Please use this form to contact this customer for reference purposes only.
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