Rating: , Posted by victim_of_global_express_vanlines on Jul 22, 2012
I have read all these bad reviews about Global Express Van Lines before deciding a mover and still decided to go with this unprofessional moving company and here I am adding one more bad review. They will sound unbelievably cheaper (the trap I fell for), but the truth is that they will cost you about 2.5 times than their original quotes. And the "free one month storage" is a tricky false promise. Here are the highlights of my interstate move experience with them:*****1) They quoted $2200 for the entire move. But after my items are moved from my residence, the delivery agent called me and told me it is going to cost me $4300 because my items are exceeded the allowed weight. I doubted this strategy in advance before booking them and checked with the sales agent whether they are going to charge me for overweight if any; and his exact comment was "it’s never going to happen unless you are moving an elephant". *****2) Their movers came to my home at 9pm in the night in a budget truck and left my home at 2am in the morning. The original scheduled time was between 3pm and 5pm. The sales manager was telling me they have their own truck and the crew will come wearing their uniform, another lie. *****3) They don't have their own crew or trucks (at least that is what I have observed). They picked the items in a budget truck, and delivered in the destination in another rented truck. I did check with the delivery driver and he said he is not an employee of global. No one takes responsibility and simply points finger at each other. *****4) Their professional packing service is a jock (after charring $600). The crew ran out of packing materials and made temporary packing boxes and packed my expensive kitchen items with these unsafe boxes. I have even given them few spare boxes I had from my previous move. *****5) They packed my electronic items along with heavy furniture accessories. Is that called professional packing ? They packed my dining table and computer table as is (without dismantling) obviously the truck space quickly got filled and they complained I have too much furniture and they left my expensive sofa and expensive book shelf in my apartment. The only furniture they transported was a dining table and 6 chairs, a small sofa, a king size bed (with flat frame) and a computer table. *****6) They promised 1 month free storage and reached my destination on 19th day and said they won't provide free storage any more. I have to rent a public storage and rent a local mover to move my items from the local storage to my place. *****7) Every staff (Including the owner) was non-cooperative. *****8) The sales representative who trapped me into this deal disappeared in thin air and was never accessible to me since the order was placed.(well i could contact him 2 times totally after about 20-30 attempts) *****9) The crew even opened my fridge and ate choclates from the fridge. Seeing this I have ordered pizza and gave it to them. Well, this did not bother me, but worth mentioning here to show their professionalism. *****Bottom line: Your moving experience = 2.5 times (or more) than their original Quote lots of stress high risk of damaging your expensive items. I would recommend to go with other well reviewed moving companies even if they cost you 2 times more than globalexpressvanlines's original quote. At the minumum you will have piece of mind.*****I am not new to interstate moving. I have used different movers, just that these guys quoted cheap and I fell in that trap. Hope this review helps someone from all the troubles I had gone through
Quote or Order ID:
Movers Cost: 4300.00 USD
Origin pickup Country: USA
Origin pickup State: Maryland
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: California
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Primary contact person (Salesman): josh
Secondary contact person:
Dirty Items: Yes
Stolen Items: No
Damaged Items: Yes
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