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Simple Moving Labor - Moving Review

Review on Simple Moving Labor

Rating: 1 Star Moving Rating , Posted by on

Totally disatisfied with Simple Moving Labor (SML).  Despite quickly completing all the necessary documents, scanning them back to SML, providing deposit - completing all the necessary steps required - on the day of the move the help never showed up.  When I contacted SML - the person said there was "a situation" and she could send the help out two to three hours later.  Since I was moving out of a high-rise, we had the elevator reserved for a specified time.  SML not showing up to help was a real inconvenience that resulted in us having to complete the move all by ourselves that day and not getting on the road until much later.  I would not recommend anyone use this company.  Since the lack of providing the contracted service, no one from SML has contacted me to offer any apology or reason for their breach of contract.  I feel we should be offered the deposit amount as compensation, much as we would have forfeited it had we broken the agreement like they did.Don't Count on SML.

Simple Moving Labor Company Response

Official company response to Dennis Tracy's review:

Mr. Tracy, we are so sorry that you had a negative experience with SML. This is not how we like to do business and this was a highly unusual situation. We are very sorry that our mistake resulted in a delay of your move and inconvenienced you in an already stressful situation. SML strives to make the moving process simple and easy and we failed to deliver on that promise for you. Our records show that one of our Move Coordinators, Carol, did refund your deposit in full on 7/20/2013 and we note in our records that the transaction was processed successfully, so please let us know if this is not the case and we will get in touch with you immediately to rectify this. Please let us know if there’s anything else we can do to make this right. Again, we are so sorry that this happened. -Carter

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Simple Moving Labor review overview

Quote or Order ID:
Service cost: 350.00 USD

Origin pickup Country: USA
Origin pickup State: Florida
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Picked up: Never

Destination drop off Country: USA
Destination drop off State: Ohio
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Delivery: Late

Items Condition After Delivery

Dirty Items: No
Stolen Items: No
Damaged Items: No

Moving company review rating

Honesty: 0 Star Moving Rating
Experience (Professionalism): 0 Star Moving Rating
Promptness (Hold times): 0 Star Moving Rating
Communication: 0 Star Moving Rating
Appearance: 0 Star Moving Rating

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Efficient Operation

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Our experience with SML was excellent. We used them for loading the truck only...the unloading was handled by others on the delivery end. The move ... - read the full review