Slow, no communication, terrible customer service - Moving Review

We were given All-Points Moving as our movers through sub-contracting by Neighbors Moving. They came 2 days later than originally stated to pick up our things. They stated that the items would be on the truck to move out to Oregon from Pennsylvania within 3 days. We did not have a physical address for our new place but knew the town (less than 15,000 people in the town) so told them to ship it there and we would call when we found out the actual address. They said that would be fine.   We called when we received our address within 5 days to tell them where to meet us. They stated that the items had not been shipped and would not be loaded for another 2 weeks since they didn't have the address. We called Neighbors to complain and they passed the blame to All-Points who passed the blame to Neighbors. We called daily to find out what was taking so long to both companies, each stating that the problem was the other companies fault. Fast forward 22 days, ours items finally arrived in Oregon with an entertainment center damage and a box missing. We called to tell Neighbors, they told us to call All-Points as it happened on their watch. All-Points was e-mailed and called 4 times and only responded once the calls/e-mails became less professional and showed our frustration. Do not use Neighbors or All-Points for an out of state move as they do not communicate or return requests unless they need to get your money.

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