Rating: , Posted by DennisG on Dec 27, 2011
I had high expectations but was highly disappointed.
Let's start with honesty. They said they transport end-to-end with their own trucks;they do not. My move was transported by an independent trucker, and the trailer came from a third party. To unload, they used a local labor force, not their own employees, and there was some damage to walls and woodwork.
Perhaps the most troubling aspect was the accountability. One crew loaded me in Massachusetts, then it was loaded into another truck at their facility, and then unloaded in Florida by yet another group.
There were several items that "went missing", along with one furniture piece that was damaged. At no point was there an inventory of my household goods as they were picked up, so I have no idea of the extent of missing goods. They did not label the goods at my home, so for all I know they picked it over in their warehouse, then inventoried.
There were some obvious shortages and damage, so I communicated with them on several occasions. They seem to have made no effort to find the lost items, and have yet to compensate me for the small claim I put in.
The good - Arrived and delivered on time.
The bad - Misrepresented the process (own trucks and personnel).
No inventory to track lost items.
Lost and/or damaged goods.
No communication during or after the pickup.
No claim settlement, though it was promised to be "in the mail" over a month ago.
Given what I know now, I would certainly have chosen another company.
Quote or Order ID:
Movers Cost: 4250.00 USD
Origin pickup Country: USA
Origin pickup State: Massachusetts
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Florida
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Delivery: On time
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: Yes
Damaged Items: Yes
Official company response to DennisG's review:
Thank you for using our services, Dennis. I apologize for any issues that may have come up and trust me, I am listening.
We employ class A drivers and we have a fleet of our own tractor trailers. We also have working relationships with local trucking companies.
We prioritize our own employees and trucks, but sometimes demand and efficiency demands that we utilize the help of local trucking companies. This does not effect the quality of the move. This allows us to be prompt in our out of state deliveries.
Our employees always load and unload in the state of Massachusetts. Going out of state, we face the same logistical issues that all movers face. We must hire local help, there is no way around it unless the customer wishes to pay a premium. There is always a representative of our company at the unload, whether it be the driver or the owner himself.
I trust that any damage claims have been resolved? All claims should be sent to email@example.com to ensure a prompt response.
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